All communication with your helpdesk request is submitted within the ticket for a tracking log. Corresponding through email, telephone and instant messaging to report your problem may not provide you with a response for your issues/problems. Providing details in your submission will provide the supporting staff with a more accurate approach to assisting your needs. These details include: Name, Telephone Number and Extension, Computer Name, specific details regarding your issue, along with any attachments or screenshot images and any troubleshooting steps you have already performed.
DISCLAIMER: The CAC I.T. department is not responsible for providing support or resolving issues with personal equipment/devices
