Category Guide
Mar 22, 2021
1032
| Category | Issue |
| Camera System | security camera and systems |
| Any issues that involve email EXCLUDING PASSWORD RESET | |
| Fax | Issues with sending/ receiving fax, issue switch Fax Lync device. |
| Hardware Install/Setup/Troubleshooting | Any issues involving your computer, monitor, scanner or other peripherals |
| Network Outage | Loss of internet connection to more that one device at the same time. |
| Network Security | Viruses or malicious software, data breech or someone access your device without permission |
| New Purchase | Request for new I.T. equipment to be purchased |
| Office 365 Application | Issue with Office application such as Word, Excel, Access ect. THIS DOES NOT INCLUE TEAMS OR EMAIL |
| Password | Password issue for I.T. manage systems such and computer log in, email log in or VPN. For Time and Attendance you will need to contact Sandra in Fiscal. |
| Printer/Copier | Issues with your desktop printer or large copiers |
| Projects | A request that is ongoing such as ordering and installing new computers |
| Server/Network Access | Request for folder access or permissions |
| Software Install/Setup/Troubleshooting | Issues with software, installation or setup of new software |
| Teams | Issue with Microsoft Teams or request to create a new Teams. |
| Telephone | Issue or requests for changes to our telephone system |
| Transfers & Disposals | Request for transfer or disposals (From needed) |
| VPN | Request for VPN access or issues with VPN connections |
| Website/Social Media | Request for changes or issues with our website or social media sites |
